FAQ – Kicksp

SHOPPING

KICKSPOP is the global e-commerce platform for sneakers. We have the widest selections and authenticity is guaranteed.

Founded in 2024 by a crew of enthusiasts aiming to make sneakers more accessible to all consumers, KICKSPOP is a reminder that there’s a pair for everyone, regardless of brand, price, style, size, and function.

Mission Statement – To inspire, equip & enable Sport hobbyists with the best value and broadest range of sporting products!

KICKSPOP only sells authentic items in an unworn and in pristine condition.

All sneakers and streetwear articles available online are new. sneakers are defined as a new pair of sneakers, unworn and complete with original box, box lid, all additional accessories, laces, manufacturer tags and special packaging.

Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.

Please contact our customer service team (Support@kicksp.com) if you have any problem tracking your order.

Yes, size exchange is available under the condition that the item(s) is unused and still have the KICKSPOP tags attached.

A request for exchange can be made within 7 days of the delivery date. Please state the exchange reason and your desired size when contacting our customer service team.

Please be mindful that the buyer is responsible for all shipping feesplus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team.

Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

**Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.

We’re sorry that once the order has been placed, we cannot amend the order details. However, If you have changed your mind about your purchase, you have the option to cancel it before the order was shipped by message us on our website for the cancell ation request.

We’re sorry to hear that the item did not meet your expectation. Please contact our customer service team (support@kicksp.com) so we can look into further details for you.

SHIPPING

No, currently we can only process orders within the US, CA, UK, AU, NZ, and EU (DE, FR, IT, ES, NL, BE, SE, AT, PL, DK, IE, FI, CZ, RO, EL, PT, SK, HR, LV, LT, SI, EE, CY, LU, MT, HU, BG).

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes.

Once the order is shipped, you will receive an email with the tracking details so you know when to expect delivery.

You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.

Please contact our customer service team if you have any problem tracking your order

Every item at SNCKICKS goes through a rigorous authentication process by our expert team. Tracking number are usually provided with 72 hours, varies on arrangement of an order.

Each pair of shoes will have a tracking number, and you will receive multiple tracking numbers when you purchase multiple pairs.
After we send you the tracking number, there may be a delay in the tracking information display. It is recommended to check again after 8 hours.
Once we send you the tracking number, it takes 8-10 days to ship to European countries, 9-11 days to ship to the United States, and 10-12 days to Canada.

If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.

You have the option to cancel the order given that the order has not yet been shipped out (tracking number not yet updated).

Please contact us for the cancellation request.

Once the order has been placed, we are not able to modify your shipping address.

However, if you believe that there has been a typo or missing information in the shipping address, please contact us and we will be happy to assist.

PAYMENT

We accept all Visa, Mastercard, American Express, Discover, and PayPal.

RETURNS & EXCHANGES:

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.

– Returns request will only be accepted within 30 days of the delivery date.

– The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable).

– The goods being returned must be unused and in their original condition with the tags attached.

– Refund will be issued back to original payment method only.

Please contact us before returning us any product(s).

Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

** Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.